Chatbot Business Benefits

35 Amazing Chatbot Benefits for My Business

As a small business owner, you have been searching the internet for services to increase your leads and found that chatbots have great benefits that can generate more revenue.

An increase of 30% more sales would be stunning, but is it true that the business benefits of a chatbot on your site are so great that you need to have a bot in place?

Here at Keenclick, we have a chatbot based on Artificial Intelligence technology that turns visitors into leads and we love that. It works 24×7 and never gets tired.

Hunter is hunting for leads and he is good at that.

We also have a video to increase engagement which is part of our search engine optimisation strategy.

The ultimate goal is to turn visitors into leads and sales can turn these leads into happy paying customers.

But before you start adding a chatbot to your site let’s dive into the world of AI bots and their advantages.

What are the Advantages of Chatbots?

There are many benefits or advantages a chatbot has for your business. Before we dive into the nitty gritty, let us look at some of the chatbot statistics and what leaders in the field have to say about them.

Statistics

• In 2017 IBM mentioned that chatbots can help reduce customer service costs by 30%.
• Back in 2016, the CEO of Microsoft Satya Nadella said during a ceremony of the Microsoft Build Developers that “Bots are the new apps”.
• The statistics in Google Trends show the chatbot trend is going up.
• Going through the Grand View Research press release with the title “Chatbot Market Size Worth $1.25 Billion By 2025

Searching the internet will give so many statistics and mentioning them all just will give a very large article which might take one hour to read. Not sure, if that is what you are looking for, but when you just look at the 4 companies mentioned then it is clear that a chatbot is evident in converting traffic to leads and it saves in customer service costs but at the same time, it increases the revenue of your business because of generating leads out of your website traffic.

Features and Benefits

It is already mentioned one of the great things here is that we give the chatbot a face with our 3D Avatar Hunter although we also can use a Humatar. One of the features is that once you or one of your colleagues comes online the bot can turn into a LIVE chat where you or your support personnel are in direct communication with the visitor.

How do Chatbots Help Businesses?

Below you see a list of business benefits and how they can help your business reduce costs and get more leads and sales.

General Business Benefits

• 24-hour availability
  • A chatbot runs 24x7x365. Hunter never goes to sleep, he always works and that means that he is ready to answer your question or in our case, steer the visitor in a direction we want the visitor to go. During office hours, or when a colleague is available the robot chat can be turned into a live chat with the visitor.
• Chatbots provide immediate feedback
  • A well-organised chatbot guides the visitor through a series of questions and immediately answers questions the visitor has.
• Reaching new customers
  • Every business is struggling to get more clients, chatbots help visitors become customers.
• Increased customer engagement
  • Engagement with a potential client is important because communication is what visitors need.
• Easier Approach to Global Markets
  • An artificial intelligence (AI) chatbot can be configured in such a way the visitor can chat in their preferred language which is then automatically translated to the preferred language of you or your colleague during a live chat.
• Follow the Trends
  • More and more businesses have a chatbot, it is a trend that is going up and not down.
• Easy scalability of support
  • The support given by your business to the visitor is not “just” general support. Departments can have their “own” chatbot supporting visitors but we come to that once we dive into chatbots on the department level.
• Better team productivity
  • Knowing what visitors want will produce better results within your team due to time-saving figuring out what the visitor is looking for.
• Higher customer satisfaction
  • Customers are satisfied when you chat with them to solve their problems.
• Chatbot + Live chat = Complete hybrid customer experience
  • Switching to a live chat gives visitors the experience of dealing with a company that is helpful in and outside of business hours.

Costs

• Cost Savings
  • Automatic processes save time and money and therefore reduce the costs of manpower. Remember that IBM wrote that a chatbot can save 30% on your customer service your customer support personnel do not need to answer. Bots save an ample amount of time. Your employees can concentrate on the more complex requests from visitors when “standard” questions are answered by a bot, this saves time.

When we look at the benefits per department then we can see some very interesting advantages.

Marketing

The chatbot is part of your conversational marketing strategy collecting information the marketing department needs for their marketing campaigns.

An interesting read is what Forbes wrote: “7 ways chatbot tools are important for marketing”.

Coming back to marketing. The list below shows a good overview but again, businesses are not the same therefore some of the advantages might not be an advantage for your business.

• Data Collection
  • The chatbot can collect data that marketing will use for their campaigns.
• Gain Insights by Monitoring Consumer Data
  • The collected data gives a wealth of information on their consumers.
• Branding Face
  • The usage of an avatar gives the bot a face and can be used in branding. Not only just the avatar but also the name of the bot like in our case “Hunter”.
• Lead Generation
  • The marketing department wants to generate leads for sales to turn into happy paying customers.
• Product Consulting
  • Consult your visitors if they are interested in products you do not sell yet, but also ask existing members if they are interested in better products or upgraded products.
• Customer behaviour
  • Gain insights into customer behaviour and make changes to the website, chatbot flow or sales process.
  • A marketeer wants to know what the visitors do on their website, I know, a lot of this information can be gathered through Google Analytics but remember that engaging with the customer or visitor on your website is an SEO ranking factor because the bounce rate will decrease, the longer a visitor stays on your website the more Google thinks that you have a great website.
  • Gaining a better understanding of the type of customers.

Branding is an important factor for many businesses. All businesses have a logo, colours, and fonts and this also can be a real-life person or in our case a 3D Avatar. Yes, it is part of a video but that 3D Avatar has a name, like in our case Laura or Hunter, and even has the logo on her clothes.

HR

Human resources can have big advantages by using a chatbot that does all the boring and heavy lifting of which has to do with recruiting and personnel development.

When we look at what a chatbot can do for your employees, then Gartner has written an excellent article called “4 uses for chatbots in the enterprise”.

Of course, we are more focused on the small and mid-sized businesses and not directly on the large enterprises but that does not mean that employees of smaller businesses do not have any benefit of an in-house chatbot dedicated to them.

• Support in personnel development
  • Employees need to develop their skills, the chatbot can guide them through the best steps in developing these skills.
• Recruiting/onboarding
  • Guide the potential new employee through a series of questions to get an understanding of where this person fits into the company.
  • This initial screening can lead to a reduction of interviews, saving your personnel valuable time.
• Centralised Information
  • Many businesses have an intranet containing many documents about the processes, the chatbot can help your employees find the information faster compared to standard searches.
• Automated Processes
  • An employee can get personal information faster for instance the number of holidays left and send it automatically to his/her email inbox.
  • The same is for payslips where a copy can be sent to the employee’s inbox.
• Are your employees happy?
  • It is possible to run surveys using the chatbot and use the data to get more satisfied workers within your business.

Sales

As mentioned, Hunter is available 24×7 and now imagine that he collects an email address or phone number for sales to contact.

It is also possible with an eCommerce site where the chatbot guides the visitor through a sales process, supporting the visitor during this process and therefore fewer abandoned carts.

• More sales
  • The use of a chatbot will lead to an increase in sales because of the high retention rate visitors turn into leads.
• Qualification of leads
  • Not all visitors to your website will follow the chatbot and that means that the visitors that do follow are more qualified to purchase your products or services, this means better lead generation for your business saving you time and money and increasing the revenue of your business.
• Support throughout the funnel
  • During the sales process, the chatbot can guide the buyer or your product or service through the funnel, helping him/her along the way to your desired outcome and that is the order you would like to see from the buyer.
• Nurturing
  • The chatbot cares about the visitor and will engage in a pleasant way helping the visitor along the way through the process you have set up.

Customer Service

The all-important customer service can be general customer service but also per department like sales,  return of good service or any other department that needs a service towards customers.

• Answering FAQs
  • Going through a FAQ can be very boring and long especially if the FAQ structure is not the best in the world, the bot guides the visitor through the FAQ to get the information quickly.
• Support in case of problems
  • Instead of calling and waiting in a large queue, the chatbot helps visitors in case there are any issues. Your employee can take care of several chat sessions, chat sessions can be sent to other colleagues with more subject matter skills, keeping the chat history in place.
• Improved Customer Service that speaks for themselves
  • Extensive Customer Assistance
  • Always 24×7 Automated Customer Support
  • Increased Proactive Customer Interaction
  • Instant answers
  • Consistent answers
  • Recorded answers
  • Endless patience
  • Instant transactions
  • Programmability
  • Personalization
  • Cut down on human errors
  • They help to search for information.
• They make it possible to communicate via relevant channels.

IT Service Helpdesk

It was already mentioned that it can facilitate support from many departments including the IT department.

• Support for internal or external service desk applications

Customers

When we look from the customer’s perspective then there are benefits for them as well.

• No waiting time
• Guiding through complex processes
• Instant feedback
• No calling and in the queue for a long time
• No calling costs

These were just several benefits of having a chatbot for your business. Maybe not all are interesting, especially in smaller businesses where there are fewer departments, nevertheless, it is clear that bots save time and money next to the generation of leads increasing your sales.

If you are still not convinced, perhaps give us a call or go through the following list

Your Industry

Tourism: In tourism, chatbots are very popular. Guiding visitors through the booking process automatically adds the visitors’ details to your booking system and helps with the payments.

Finance: Have the chatbot answer questions about online banking or answer questions on topics like credit or debit card loss, account openings and opening times of different branches.

Education: Guide the visitor through the online or offline training material, have the visitor book an interview in your calendar system or collect information like a telephone number for a callback.

Real estate Chatbots: Showcase new properties, and arrange views imported directly into your calendar. Collect phone numbers and email addresses for follow-up by the sales department.

Healthcare: Many businesses in the healthcare industry like acupuncture services can use lead generation bots to automatically book appointments in their calendar.

E-Commerce: Guide the visitor through the sales process of your e-commerce platform, FAQ, and collect email addresses for marketing.

Conclusion

It was a long read but you managed till the end and by doing so it must be clear that your business can benefit from having a chatbot on your website.

Do not hesitate to get in touch with us using our contact form or better our chatbot that you will find to the right.